MHA in International Business & Hospital Operations
- Top Management
- 2 years duration
- Books included in fee. Interesting to read and easy to understand
- Self Study of 1 Hour per week. You can do with your present job
- Four semesters. Can be done with present job
- Life Time Valid Certificate
- 6350
- English
Books
Exams
Eligibility
Quality Management
Six Sigma
Infection Control
Hospital Administration Management
How to Setup Hospital
SOP for Hospitals
Hospital Stationary
Books
Books. Interesting to read.
Prepare you for role of General Manager and COO.
- Six Sigma Tools
- Top Management Tools
- Quality Control Tools
- Infection Audit Tools
- How to run different Programmes
- Models for Process Improvement
- Models for Performance Improvement
- Examples of projects related to hospital
- Case Studies for process improvement
- Quality Policies in different departments in hospital
- SOP for each department and function
- Hospital stationery: all departments
- Quality Standards in hospital
- Medicolegal for nurses and doctors
- Hospital Administration
- Hospital Planning
- Setting up of Hospital
- Setting up different departments
- Problem solving in Hospital
- Hospital marketing and finance
- Hospital Human Resource
- Training of staff
- Team Management
- Leadership skills
- All examples and tools relevant for healthcare
- Self Improvement Exercises for each model
Exams
Four exams after 3, 6, 12 and 24 months. Online Exam. MCQ pattern.
1 Hour. Appear exam from any computer from anywhere in the world within 10 day window period. Second attempt allowed with no extra fee.
One Live Project in second and third semester. Instructor will help you to run the project and prepare report. Project report to be submitted by end of third semester
Eligibility
Registered Nurse
Registered Medical Professional
or MBA
Aspiration to move to top management
Selection on basis of interview
Quality Management
- Quality Control Manager
- Quality Control Tools
- Quality Management Building Blocks
- Cycle of Measurement, Assessment, and Improvement
- Designing Performance Improvement Project
- Models for Performance Improvement
- Medicolegal Safeguards for HCPs
- Quality Standards in Hospital
- Transplant Unit
- Research Programs
- Sentinel Events
- Prevention & Control of Infections
- Staff Qualification and Education
- Occupational Health Hazard to HCPs
- Quality Accreditations: Procedure
- Infrastructure and Commissioning: Labour Room, OT, ICU, OPD, Wards
- Levels I, II, III of ICU and Equipments
- Six Dimensions of Healthcare Quality from hospital’s perspective
- Five Dimensions of Healthcare Quality from patient’s perspective
- Pillars of Excellence
- Balance Score Card
- Case Studies
- Tools for measurement and assessment
- Tools for display of data
- Benchmark and Performance Gap
- PDCA, Kaizen, Kaizen Blitz, 5 Why Technique, 5S
- Lean Six Sigma brief
- Improving Patient Satisfaction
- International Patient Safety Goals
- Medication Errors and Management
- Medical Record Management
- Levels of Food Services and Food Safety Program
- Disaster Management & Fire Safety Programs
- Facility Management & Hazardous Materials
- TB, HIV and HAI Control Programs
Six Sigma
Six Sigma
- Concept of Lean and Six Sigma
- Benefits of Lean Six Sigma
- How Does Lean Six Sigma Work?
- Reducing defects in hospital services
- Improving performance and profit of hospital
- Features and key concepts of Six Sigma
- Six Sigma Training Levels: Yellow, Green and Black Belt
- How to Run Six Sigma Project: Step wise and team formation
- Common Terms in Six Sigma & Definitions
- Accounting, Economic & Opportunity Cost and ROI
- Converting Cost Centre into Profit Centre
- Six Sigma Methodology: DMAIC, DMADV, DFSS
- DMAIC in detailed
- Defect Metrics
- Six Sigma Level and Accuracy
Statistics
- Types of Data
- Six Steps of Data Collection
- Methods of Data Collection
- Type of Statistical tests
- Sampling methods
- Mean, Median, Mode and Range
- Normal Distribution Curve
- Six Sigma: Statistically Visualised
- 4 DPMO Statistically Visualised
Models for Process Improvement
- Kaizen or Shewhart cycle, Deming cycle, or PDCA Model
- Kaizen Blitz
- PDSA Cycle or Rapid Cycle Improvement (RCI) Model
- Rapid Cycle Improvement Project
- Focus PDCA Model
- FADE model
- 5S Model
- Muda Muri Mura
- Lean Model
Top Management Tools
Tool #1 The Critical to Quality (CTQ) Tree
Tool #2 The Flowcharts and Process Map
Tool #3 Workflow Diagram
Tool #4 The Histogram and Bar Chart
Tool #5 The Pie Chart
Tool #6 Line Chart
Tool #7 The Affinity Diagram
Tool #8 The Pareto Chart and Pareto’s Principle
Tool #9 The Cause-Effect Diagram or Ishikawa Fish Bone Diagram
Tool #10 Five Why Technique
Tool #11 The Scatter Diagram
Tool #12 The Run Chart
Tool #13 The Control Chart
Tool #14 The Process Summary Worksheet
Tool #15 The Gantt Chart
Tool #16 The PERT Chart
Tool #17 Decision Matrix or Prioritization Matrix
Tool #18 Force Field analysis
Tool # 19 Stakeholder analysis
Tool #20 The Planning Matrix
Tool #21 Quality Storyboard for Improvement Plan
Tools to Generate Ideas and Solutions
- Surveys
- Brainstorming
- Multi-Voting
- Nominal Group Technique
- Creative problem-solving
- Delphi Method
- Group Decision Making
- Affinity Diagrams
Infection Control
- Infection Control Manager
- HICT Structure, Role, HIC Program
- Case Studies
- Surveillance, Outbreak Investigation
- Standard Precautions for IC
- Transmission based Precautions
- Isolation policies and procedures
- CSSD
- Occupational Health Safety against HIV, HBV, Measles, Varicella, Injury
- Antimicrobial Prophylaxis
- Antimicrobial Stewardship
- Infection Control Audit Tools
- MRSA, VRE Isolation
- TB, HIV and HAI Control Programs
- Hand Hygiene: Technique, Why, Who, How, When
- PPE: Detail of each PPE, Selection, How to wear and remove, Disposal
- Prevention of HAI: cUTI, SSI, CRBSI, VAP Bundles
- Environment Disinfection: air, floor, water, space
- HVAC system of ICU: NPI, PPI, AIIR, HEPA
- Cleaning, Sterilisation and Disinfection
- Disinfection of PPE
- Disinfection of Patient Care Equipment
- Laundry, Dietary, Kitchen Services
- Housekeeping in ICU, OT, Ward
- Biomedical Waste Management
Hospital Administration Management
Section 1 :Introduction To Hospital Administration
- Hospital Administration -The Beginning
- Hospital Administration -Introduction
- Rational of Hospital Administration
- Role Of Hospital
- Evolution Of Hospital
- Type and Classification of Hospital
- Problem Solving in Hospital
- Hospital Statistics
- Research in Hospital Administration
- Legal Aspects of Hospital Administration
- Role of Hospital in New Millennium
Section 2 : Introduction To Management
- Approaches to Management
- Planning
- Decision
- Organizing
- Staffing
- Job Designing
- Directing
- Motivating
- Leadership
- Communication
- Controlling
- Organizational Behavioural
- Materials Management
- Financial Management
- Management Technician in Hospital
- Industrial Relation in Hospitals
Section 3: Hospital Planning
- Hospital Planning
- Setting up OT, OPD, ICU, HDU, LR
- Setting up Fire Safety, Food Safety, Occupational Hazard, Infection Control Programmes
Section 4 : Clinical Services
- Outpatient Department Services
- Emergency Services Department
- Inpatient Department
- Operation Theater
- Intensive Care Unit
- PMR Services
Section 5: Diagnostic and Therapeutic Services
- Laboratory Services
- Radiology Services
- Pharmacy Services
- Transfusion Services
Section 6: Support and Utility Services
- Medical Record Department
- Central Sterile Supply Department
- Linen and Laundry Services
- Dietary Services
- Hospital Housekeeping Services
- Hospital Engineering Services
- Hospital Transportation System
- Hospital Equipments Management
- Public Relation in Hospitals
- Mortuary Services Of Hospitals
Section 7: Risk Management
- Hospital Waste Management
- Nosocomial Infections
- Disaster Managemnet
- Hospital Security Services
- Occupational Safety in Hospitals
Section 8: Recent Advances in Hospital Administration
- Contracting in Health Care
- Health Care Financing
- Role Of Health Insurance
- Quality in Health Care Organizations
- Effective Media Communication
- Telemedicine
- Medical Tourism
Section 9 : Annexure
- Code Of Medical Ethics
- The Consumer Protection Act
- Tender Document
- Biomedical Waste Disposal Rules
- The Prenatal Diagnostic Techniques Act and Rules
- Human Organ Transplantation Act
How to Setup Hospital
- Construction of Hospital
- Standards and requirements for infrastructure
- Commissioning of OT, OPD, ICU, HDU, LR
- Setting up Fire Safety, Food Safety, Occupational Hazard, Infection Control Programmes
- Laboratory Services
- Radiology Services
- Pharmacy Services
- Transfusion Services
- Medical Record Department
- Central Sterile Supply Department
- Linen and Laundry Services
- Dietary Services
- Hospital Housekeeping
- Utility Services
- Ambulance Service
- Hospital Waste Management
- Disaster & Triage
SOP for Hospitals
- SOP for each department
- SOP for each function
- Work flow for every process
Hospital Stationary
- Stationery for different departments
- Format for different registers and forms
- Ready to use: Hospital Office Materials
Certifying Organisation
